Order Information: To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.
Information From Registration Forms: Our site's on-line forms require you to give us contact information (like your name, email address, organisation name, quote address and phone number). Contact information from the registration forms is used to answer questions, send you information or brochures about our company and its services, quote you pricing and to send occasional newsletters. You may opt-out of receiving mailshots by using the tick-boxes described below. We may also later use the information to contact you regarding the quote, brochure or information supplied to you.
Surveys: Our online surveys may ask you for contact information (like email address). Contact information is used to make improvements to our web sites, and to build up bodies of knowledge about effective Internet marketing.
When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.
You can help Tecnon OrbiChem update and maintain the accuracy of any personal information you supply by notifying Tecnon OrbiChem of any changes to your address, title, phone number or e-mail address.
We use your IP address to help diagnose problems with our server and to administer our Web site. We also use this information to help us to make using our web site easier and more enjoyable.
In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time what pages were viewed, and the IP address of the visitor. We use this information to analyse trends, administer the site, track user's movements, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.
For your security WorldPay have been chosen to process online payments.
WorldPay are a global leader in online debit and credit card processing and a member of the Royal Bank of Scotland Group, the fifth biggest banking group in the World. They are used and trusted by thousands of businesses, big and small, for accepting multi-currency payments over the Internet and by phone, fax and email.
Keeping Your Card Details Secure
No details of subscribers’ credit or debit cards are handled by Tecnon OrbiChem. Payment details are handled directly by WorldPay, Tecnon OrbiChem cannot see your card details at all.
Communicating Your Card Details Securely
Information communicated between you and WorldPay is encrypted to the maximum strength supported by the Internet browser used on your computer. (Technically, the data encryption uses TLS or 128 Bit SSL.)
Your credit or debit card details are transmitted to WorldPay using their encrypted and digitally-signed protocol to ensure that the information passed is secure and tamper-proof. Your online transaction is probably more secure than a card transaction in a shop or conducted over the telephone.
Certified Web Servers
Only WorldPay can view your card details and they are stored on a secure server. WorldPay use a combination of techniques to ensure the security and integrity of all sensitive data.
All transactions are handled by the Worldpay Secure Server. Their public web servers are certified by Thawte, a public Certificate Authority, ensuring that you can be confident that nobody can impersonate WorldPay to obtain confidential information.
Confirmation of Transaction
You supply your email address directly to WorldPay and they send an email to confirm the transaction to you immediately it has been processed. (Normally you will receive confirmation from WorldPay within seconds.)
As soon as you have completed your payment, you can return directly to Tecnon OrbiChem's web site and enjoy full access to the features exclusively for Members.
Protection for the Card Holder
You are also protected by your card issuer from fraudulent use of your card in a situation where the card is not physically presented to complete the transaction. The card issuer provides the right for you to dispute a transaction if goods/services did not arrive or if the card was used fraudulently.